Stripe Payments on TradeAv

TradeAv uses Stripe to process secure debit and credit card payments. Buyers can pay using their card at checkout, and funds go directly to your connected Stripe account.

To receive card payments, you must connect your Stripe account under:
My Account → Listing Preferences → Payment

Cards Stripe Accepts

Buyers can pay using:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Debit cards
  • Prepaid cards

Full list of supported card types:
https://stripe.com/docs/payments/cards

Note: TradeAv does not support Apple Pay or Google Pay.

Stripe Fees

Stripe charges the following fees in Australia:

  • 1.75% + 30¢ per domestic card payment
  • 2.9% + 30¢ per international card payment
  • + 1–2% currency conversion fee (if applicable)

Stripe automatically deducts fees before sending payouts to your bank account.

First Payout Delay

Your first payout from Stripe may take 5–7 business days. This is a standard Stripe security and verification requirement.

After your first payout, future payouts usually take:
2–3 business days.

“Payment Required Within 24 Hours” Setting

When creating a listing, we recommend ticking the option:

✔ Payment Required Within 24 Hours

This prevents buyers from holding your item without paying and ensures faster sales.

Can Stripe Do Refunds?

Yes. Sellers can issue refunds through their Stripe Dashboard.

Refunds can be:

  • Full refunds
  • Partial refunds

Refunds go back to the buyer’s original card and usually take 3–10 business days.

How to Connect Your Stripe Account

  1. Log in to TradeAv.
  2. Go to My Account → Listing Preferences → Payment.
  3. Click Connect with Stripe.
  4. Log in to an existing Stripe account OR create a new one.
  5. Enter your ID, personal details, and bank account for payouts.
  6. Submit the form — you will be redirected back to TradeAv.
  7. The button will change to Disconnect from Stripe when done.

What Stripe Requires

Stripe will ask for the following information:

Personal Details

  • Full legal name
  • Date of birth
  • Residential address
  • Email address
  • Mobile phone number

Identity Verification

You must provide one of the following:

  • Driver licence
  • Passport
  • Medicare card (Australia)

Bank Account for Payouts

  • BSB
  • Account number
  • Account holder name

Stripe uses this bank account to send your sales payouts.

Why Stripe Needs Your Details

Stripe is a licensed financial service and must follow strict laws that prevent fraud, money laundering, identity theft, stolen card use, and illegal transactions.

These laws require Stripe to verify who is receiving money. This protects:

  • You (prevents someone opening an account in your name)
  • Buyers (stops fraudulent sellers)
  • Banks (ensures payouts go to the correct person)
  • TradeAv (keeps the marketplace safe)

Stripe must legally collect:

  • Personal identity information
  • Government-issued ID
  • A verified bank account

This process is known as KYC — “Know Your Customer” and is required for all payment processors worldwide.

Without completing identity verification, Stripe cannot release your payouts.

Support

Need Help?

⬅ Back to Help & Support

Facebook Follow us on Facebook
Secure payments via Stripe & PayPal
Visa Mastercard American Express PayPal